FAQs

For a secure and efficient payment process, we rely on Shopify Payments by Shopify. Your transaction is protected, ensuring your peace of mind.

To apply a promo code, simply input it in the "Discount Code" field at the checkout stage. Double-check its accuracy before completing your order, as applying it afterward may not be an option.

Absolutely! Once your order is dispatched, you'll receive tracking information through email. This allows you to follow your order until it arrives at your location. Track Your Order

If you have any questions about your order, our dedicated customer support team is here to help. You can contact us at Support@Rokey.shop. Be sure to provide your email address and order number for faster assistance.

To alter or cancel your order, please connect with Customer Service at Support@Rokey.shop. We will do our best to accommodate your request. Note that cancellations may not be possible once an item is dispatched. For further details, refer to our Refund and Return Policy.

If you're experiencing delays or problems with receiving your order, please reach out to the carrier first to confirm the delivery address. Additionally, offering your phone number can help expedite a carrier claim to track down your package, usually within a week.

Once your return is approved, keep an eye on the return tracking number. After the item is received at our facility, we will promptly issue your refund within 2-3 business days.

For products that need assembly, the instructions are included within the product packaging. If you require further assistance, please reach out to our customer service at Support@Rokey.shop, and we will provide online instructions for your item.